Delivery and Return Policy
Delivery Policy
At Creative Pluto, we specialize in providing high-quality digital products. As such, there is no physical shipment involved. Once your purchase is complete, you will receive an email with a link to download your product(s) instantly.
Delivery Details:
Instant Access: Immediately after your payment is confirmed, you will receive a download link for your digital product(s).
Email Delivery: The email will be sent to the address you provided during checkout. Please ensure that your email address is entered correctly to avoid delays.
Return and Refund Policy
Due to the nature of digital products, we do not accept returns or exchanges. All sales are final once the product has been downloaded. However, we strive for 100% customer satisfaction and will handle any issues on a case-by-case basis.
Refunds:
Eligibility: Refunds will only be considered in the following cases:-
There was an error in the file that we cannot resolve.
Duplicate purchase was made by mistake.
Request a Refund:
To request a refund, please contact our support team at [support@creativepluto.com] within 14 days of purchase. Include your order number and a detailed description of the issue.
Resolution:
Our support team will review your request and respond within 3 business days. If approved, refunds will be processed back to the original payment method within 5-7 business days.
Customer Support:
For any questions or concerns regarding your purchase, please contact our customer support team at [support@creativepluto.com]. We are here to help and ensure you have a positive experience with our products.